Privacy policy Lovora
https://lovora.com
About our privacy policy
Lovora cares deeply about your privacy. We therefore only process data we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services of
Lovora. The effective date for the validity of these terms is 27/11/2024, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse and what rights you have in relation to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our contact person for privacy matters, you can find the contact information at the end of our privacy policy.
About data processing
Below you can read about how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data can be viewed.
Web store software
DashedCMS
Our web store is developed with software from DashedCMS. Personal information that you make available to us for the purposes of our services is shared with this party. DashedCMS has access to your data to provide us with (technical) support, they will never use your data for any other purpose. DashedCMS is required by the agreement we have with them to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. DashedCMS uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored. DashedCMS reserves the right to share collected data within its own group to further improve services.
Webhosting
PostmarkApp
We purchase web hosting and email services from PostmarkApp. PostmarkApp processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. PostmarkApp has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. PostmarkApp is bound to secrecy under the agreement.
E-mail and mailing lists
SendinBlue
We send our e-mail newsletters using SendinBlue. SendinBlue will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website, you will see the
'unsubscribe' link. You will then no longer receive our newsletter. SendinBlue will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website, you will see the
'unsubscribe' link. If you click this you will no longer receive email from our website. This can seriously reduce the functionality of our website! Your personal information is securely transmitted, stored and accessed by SendinBlue. SendinBlue uses cookies and other Internet technologies that provide insight into whether emails are opened and read. In addition, SendinBlue processes information about you as a recipient and the subject line of emails to improve the quality of service, this data is kept for 30 days. SendinBlue reserves the right to use your information to further improve the service and as part of this to share information with third parties.
Dashed
We use the services of Dashed for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Dashed has no access to our mailbox and we treat all our email traffic confidentially.
Payment processors
Pay.nl
To handle some or all of the payments in our online store, we use the
Payment service provider Pay.nl. Pay.nl processes your name, address and place of residence and your payment details such as your bank account or credit card number. Pay.nl has appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve services and in this context (anonymized) data to share with third parties. Pay.nl shares in the case of an application for a deferred payment (credit facility) personal data and order data with post-payment service providers. All of the above guarantees relating to the protection of your personal data also apply to the parts of
Pay.nl 's services for which it engages third parties. Pay.nl does not store your data longer than permitted under the legal time limits.
Reviews
WebstoreKeur
We collect reviews through WebwinkelKeur's platform. If you leave a review through WebwinkelKeur you are required to provide a name and email address. WebwinkelKeur shares this information with us so we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information for the sole purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given WebwinkelKeur permission. All of the above guarantees regarding the protection of your personal data also apply to those parts of the service for which
WebwinkelKeur engages third parties.
Shipping and logistics
PostNL
If you place an order with us, our job is to get your package delivered to you. We use the services of PostNL to make the deliveries. It is therefore necessary that we share your name, address and place of residence information with PostNL. PostNL uses this data solely for the purpose of executing the agreement. If PostNL engages subcontractors, PostNL will also make your information available to these parties.
DHL
If you place an order with us, our job is to get your package delivered to you. We use the services of DHL to make the deliveries. This requires us to share your name, address and place of residence information with DHL. DHL only uses this data for the purpose of executing the contract. In the event that DHL engages subcontractors, DHL also makes your data available to these parties
provision.
Factoring and Accounting
Exactonline
To keep our records and accounts, we use the services of
Exactonline. We will share your name, address and residence information and details related to your order.
This data is used to administer sales invoices. Your personal data will be transmitted and stored in a protected manner. Exactonline is committed to confidentiality and will treat your data confidentially. Exactonline does not use your personal data for any other purposes than those described above.
External sales channels
Bol.com
We sell (some of) our items through the platform of Bol.com. If you place an order via this platform, Bol.com shares your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Marketplace..nl
We sell (some of) our items through the platform of Marktplaats.nl. If you place an order via this platform, Marktplaats.nl shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of data processing
General purpose of processing
We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data - other than at your request - to contact you at a later time, we will ask you explicit permission to do so. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website is processed for the purpose of further improving our services. This data (for example, your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In appropriate cases, Lovora may be required by law to share your information in connection with governmental fiscal or criminal investigations. In such a case, we are compelled to share your information, but we will resist within the possibilities afforded to us by law.
Preservation periods
We will keep your data for as long as you are our client. This means that we will retain your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a forgetting request. This also means that we will not retain your data for more than two years from the last point of contact or transaction, unless there is a legal justification for doing so. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data, so we will retain this data for as long as the applicable term runs.
Members, however, will no longer have access to your client profile and documents we have produced as a result of your assignment.
Your rights
Under applicable Dutch and European legislation, you, as a data subject, have certain rights with respect to personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or by post, for example, we will ask you to identify yourself. We keep records of processed requests, in the case of a forgetting request we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format we use within our systems. You have the right at any time to file a complaint with the Authority for Personal Data if you suspect that we are using your personal data in an inappropriate manner.
Insertion
You always have the right to see the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with a list of the processors holding this data at the e-mail address known to us, indicating the category under which we have stored this data.
Rectification right
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been adjusted.
Right to restrict processing
You always have the right to restrict the data we process (or cause to be processed) that relates to your person or is traceable to it. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right of portability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
You have the right to object, in appropriate cases, to the processing of your personal data by or on behalf of Lovora. If you object, we will immediately cease data processing pending the resolution of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data we process (or have processed) and thereafter cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our privacy contact person.
Cookies
Google Analytics
Over our website, cookies are set by the US company Google, as part of its "Analytics" service.
We use this service to track and get reports on how visitors use the website.
This processor may be required by applicable laws and regulations to provide access to this data. We have not allowed Google to use the analytics information obtained for other Google services.
Third-party cookies
In the event that third-party software solutions use cookies, this has been stated in this privacy statement.
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by email.
Contact information
Locora
Kerkenbos 1103C 6546BC Nijmegen The Netherlands T (085) 732-6902 E [email protected]
Contact person for privacy issues
Robin van Maasakker